Yourgene Health are the only NIPT provider offering a CPD accredited training programme for new laboratories. The CPD Certification provides a record of individuals’ enhancement of personal skills and continued learning. Once the IONA® test is fully operational, customers have ongoing access to a dedicated application support team
- Yourgene Health coordinate installation of all new instrumentation into the customer laboratory and configure IONA® system with server and software.
- Yourgene Health coordinate with instrumentation partners on Installation Qualification (IQ) and Operational Qualification (OQ).
- Bespoke CPD accredited technical lab training for up to 4 members of the technical team onsite at the Yourgene Health training suite.
- Performance Qualification (PQ) at customer site.
- Ongoing application support via telephone, video conference, email or site visits.
Yourgene Health Clinical Service
Throughout the Coronavirus pandemic, our technical support teams have continued to provide the excellent service our customers expect.